JOB PURPOSE

The Manager Business Applications is the focal point for managing implementation, governance, and support of core applications at the Bank. The position is responsible for effectively analyzing, planning, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget.

KEY RESPONSIBILITIES /KEY DELIVERABLES

• Responsible for overseeing the IT support of Business Applications like Core Banking, ATM Systems, Mobile and Internet Banking and peripheral systems within Pearl Bank Uganda.
• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement
• Providing application administrative support across applications as needed.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
• Balancing competing Business Technology project constraints including but not limited to scope, quality, schedule, budget, resources and risks to accommodate the needs of each user/customer.
• Building a strong technical culture around our business systems emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
• Ensure that applications meet business Requirements and systems goals; fulfil end user requirements and identify and resolve any system issues.

BUSINESS BEHAVIOURS

• Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
• Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
• Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
• Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

• Bachelors in IT, Computer Science, Software Engineering, Electrical Engineering, Telecommunications Engineering, Information Systems, Computer Engineering, and any other related fields.
• Certification in an IT related course (ITIL, COBIT, Oracle certifications etc.) is of added advantage
• A minimum of 5 years’ experience in the IT department in a busy organization supporting applications.
• Experience in IT Applications. In depth experience in Core Banking systems is of added advantage

• Responsible for overseeing the IT support of Business Applications like Core Banking, ATM Systems, Mobile and Internet Banking and peripheral systems within Pearl Bank Uganda.
• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement
• Providing application administrative support across applications as needed.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
• Balancing competing Business Technology project constraints including but not limited to scope, quality, schedule, budget, resources and risks to accommodate the needs of each user/customer.
• Building a strong technical culture around our business systems emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
• Ensure that applications meet business Requirements and systems goals; fulfil end user requirements and identify and resolve any system issues.

• Application Management
• Project Management
• Risk Management
• Budget Management
• Stakeholder Management
• Vendor Management
• Strategic Visioning
• Technical Excellence
• Security
• Service Level Agreements (SLA) Management
• Core Banking Systems Support

• Bachelors in IT, Computer Science, Software Engineering, Electrical Engineering, Telecommunications Engineering, Information Systems, Computer Engineering, and any other related fields.
• Certification in an IT related course (ITIL, COBIT, Oracle certifications etc.) is of added advantage