Retail Banking Department,Uganda.

Relationship Manager - Liabilities

KCB Uganda

Job Description

KEY RESPONSIBILITIES:

Sales

Meet sales targets: Meet or exceed sales targets for liability products

Growth of the consumer deposit book as per the set retail targets & ALCO guidelines through growth of accounts/collection business, Trade and Treasury opportunities.

Revenue growth: contribute to the revenue growth by selling liability products and services

Cross sell banking products to customers within the portfolio

Relationship Management/Customer Service

Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.

Adhere to the service standards and provide excellent customer service.

Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.

Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.

Educate customers about the Bank's products and services.

Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees

Effective Stakeholder management

Portfolio Management

Ensure that the records are kept in order and up to date.

Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.

Operational Rigor and Compliance

Adhere to the KYC policies and guidelines for account opening

Manage operational risk in account opening as per laid down policies & procedures.

Manage and resolve all audit/risk findings within the portfolio agreed timelines.

Technical Competences and Skills

Customer Focus

Assertiveness

Interpersonal Sensitivity

Excellent Planning and Organizational Skills

Strong Communication Skills both Verbal and Written

Problem Solving and Analytical Skills

Presentation Skills

High Integrity

Team Player

Negotiation skills

Knowledge & Expertise

Knowledge of the Bank products, services and policies including standard tariffs

A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.

A thorough understanding of the sales process.

A working knowledge of the procedure manuals

A good working knowledge and understanding of relevant regulations and related markets.

A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements

A good understanding of portfolio management.

MINIMUM QUALIFICATIONS AND SKILLS

Bachelor’s degree in a business-related field

Minimum of 4 years of related experience

• Meet or exceed sales targets for liability products
• Growth of the consumer deposit book as per the set retail targets & ALCO guidelines through growth of accounts/collection business, Trade and Treasury opportunities.
• Contribute to the revenue growth by selling liability products and services
• Cross sell banking products to customers within the portfolio
• Provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.
• Adhere to the service standards and provide excellent customer service.
• Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
• Educate customers about the Bank's products and services.
• Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees
• Effective Stakeholder management
• Ensure that the records are kept in order and up to date.
• Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion.
• Adhere to the KYC policies and guidelines for account opening
• Manage operational risk in account opening as per laid down policies & procedures.
• Manage and resolve all audit/risk findings within the portfolio agreed timelines.

• Customer Focus
• Assertiveness
• Interpersonal Sensitivity
• Excellent Planning and Organizational Skills
• Strong Communication Skills both Verbal and Written
• Problem Solving and Analytical Skills
• Presentation Skills
• High Integrity
• Team Player
• Negotiation skills
• Knowledge of the Bank products, services and policies including standard tariffs
• A good understanding of overall retail goals and objectives, including the branch objectives, growth of sales, cost control and income contribution.
• A thorough understanding of the sales process.
• A working knowledge of the procedure manuals
• A good working knowledge and understanding of relevant regulations and related markets.
• A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
• A good understanding of portfolio management.

• Bachelor’s degree in a business-related field