Job Purpose;

To support the Organization’s revenue collection efforts by ensuring accurate billing, timely collections, customer engagement, and efficient management of revenue-related activities to improve cash flow and reduce revenue losses.

Key Duties and Responsibilities;

• Collecting payments from customers through approved channels and ensure proper receipting.
• Conducting customer follow-ups on outstanding balances and arrears.
• Implementing revenue collection strategies to improve collections and reduce bad debts.
• Conducting disconnections and reconnections in line with company policies and procedures.
• Verifying customer account details and update records in the billing system.
• Sensitizing customers on tariffs, billing, payment options, and energy usage.
• Identifying and reporting cases of power theft, meter tampering, and illegal connections.
• Handling customer complaints related to billing and payments professionally.
• Preparing and submitting daily, weekly, and monthly collection and activity reports.
• Ensuring compliance with Organization’s policies, safety standards, and regulatory requirements.
• Support customer outreach and revenue mobilization campaigns.
• Maintaining high standards of integrity, accountability, and professionalism.

Key Performance Indicators (KPIs)

• Collection efficiency and revenue targets achieved.
• Reduction in arrears and bad debts.
• Accuracy of billing.
• Number of successful customer engagements.
• Compliance with procedures and safety standards

Qualifications and Experience;

• Minimum of a Diploma in Business Administration, Accounting, Finance, Customer Service, or a related field.
• A Bachelor’s Degree is an added advantage.
• At least 2-3 years’ experience in revenue collection, billing, or customer service, preferably in a utility, telecom, banking, or service-oriented organization.
• Experience working in field operations is an added advantage.

Skills and Competencies;

• Strong numerical and analytical skills.
• Good communication and interpersonal skills.
• Customer service and negotiation skills.
• Problem-solving ability.
• Computer literacy (MS Excel, Word, billing systems).
• Ability to work under pressure and meet targets.
• High integrity and accountability

• Collecting payments from customers through approved channels and ensure proper receipting.
• Conducting customer follow-ups on outstanding balances and arrears.
• Implementing revenue collection strategies to improve collections and reduce bad debts.
• Conducting disconnections and reconnections in line with company policies and procedures.
• Verifying customer account details and update records in the billing system.
• Sensitizing customers on tariffs, billing, payment options, and energy usage.
• Identifying and reporting cases of power theft, meter tampering, and illegal connections.
• Handling customer complaints related to billing and payments professionally.
• Preparing and submitting daily, weekly, and monthly collection and activity reports.
• Ensuring compliance with Organization’s policies, safety standards, and regulatory requirements.
• Support customer outreach and revenue mobilization campaigns.
• Maintaining high standards of integrity, accountability, and professionalism.

• Strong numerical and analytical skills.
• Good communication and interpersonal skills.
• Customer service and negotiation skills.
• Problem-solving ability.
• Computer literacy (MS Excel, Word, billing systems).
• Ability to work under pressure and meet targets.
• High integrity and accountability

• Minimum of a Diploma in Business Administration, Accounting, Finance, Customer Service, or a related field.
• A Bachelor’s Degree is an added advantage.
• At least 2-3 years’ experience in revenue collection, billing, or customer service, preferably in a utility, telecom, banking, or service-oriented organization.
• Experience working in field operations is an added advantage.