Vacancy title:
Engineer - IN VAS Operations.Technology

[Type: FULL_TIME, Industry: Telecommunications, Category: Science & Engineering]

Jobs at:
MTN-Uganda

Deadline of this Job:
Monday, September 8 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Tuesday, September 2 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Support the operation and maintenance of the Charging system nodes, CIS and VAS nodes to ensure a fault free operation and maximum Service availability and Quality through regular proactive maintenance tasks and close Network and Systems monitoring.       

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Engineer – IN VAS Operations 

Reports to: Senior Consultant – IN VAS Operations

No. of Vacancies: 1

Main Job Functions:

• Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS)
• Second Line escalation point for faults on the IN, CIS and VAS Nodes.
• Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades.
• Initiate Customer Service Requests with vendors in regard to faults on CIS, Charging system VAS Platforms and follow up to resolution
• Ensure daily and weekly backups run successfully
• Closure of tickets and requests in Service Now
• Maintain and improve inhouse system monitoring tools.
• Provide Technical Expertise on CIS, IN and VAS in regard to Risk Management and Revenue Assurance as well as attend to Audit items raised by Internal and External Auditors.
• Ensure CIS, IN and VAS Node Uptime and proper system functionality to support key products and services such as Mobile Money, Voice and Data Bundles, Mobile Banking…..etc

Key Performance Areas

• Charging System, CIS and Value Added Service Infrastructure Availability at 99.99%.
• Timely Resolution of Faults on the CS, CIS and VAS systems
• Daily System Backup success rate of 100%
• In-house tool enhancements (At least one per quarter)                                                                                                 

Education

• Bachelor's Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.

Work Experience 

• Minimum of 2 years' Experience
• Experience in Unix/ Linux System administration, scripting and database administration.
• Exposure to GSM Network management processes, procedures and activities.
• Experience working with Charging systems, SMSC and USSD Technology.
                    

Competencies                                                                                                                                     

• Quick and gives attention to details
• Good communicator with great interpersonal skills
• Must be a team player with a good team spirit and willingness to learn
• Must be willing to work long hours when called upon, and with a CAN-DO attitude
• Ability to work unsupervised
• Ability to do shift work                                                                                                                                                  

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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