Field Collection Officer
2025-08-15T21:59:39+00:00
Mogo
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg
https://www.mogo.co.ug/
FULL_TIME
Iganga, Arua, Moroto, Wobulenzi, Soroti, Masaka
Uganda
00256
Uganda
Financial Services
Admin & Office
2025-08-20T17:00:00+00:00
Uganda
8
Mogo Uganda is hiring a Field Collection Officer responsible for timely and effective recovery of overdue payments through field visits, follow-ups and repossession from delinquent accounts while maintaining professional relationships and upholding Mogo’s values and customer experience standards.
KEY RESPONSIBILITIES:
- Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions.
- Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
- Ensure daily collection targets are met. Share daily collection report with line supervisor
- Investigate customer complaints or claims regarding payment.
- Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases).
- Work with local authorities, community leaders, or guarantors to trace customers who have absconded.
- Handle customer queries, complaints, and escalate unresolved issues.
- Adhere to internal collection policies and regulatory frameworks.
SKILLS AND COMPETENCIES:
- Excellent negotiation and interpersonal skills.
- Excellent investigation skills
- Strong communication skills (verbal and written).
- High level of integrity and honesty.
- Ability to work under pressure and meet deadlines.
- Familiarity with local areas and terrain.
- Able to multi-task and prioritize work effectively
- Basic computer literacy (MS Office)
- Available to work on weekends & public holidays
KEY QUALIFICATIONS & EXPERIENCE:
- Diploma in any field
- Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery.
- Experience in microfinance or financial services is an added advantage.
- A riding permit is preferred
Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions. Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments. Ensure daily collection targets are met. Share daily collection report with line supervisor Investigate customer complaints or claims regarding payment. Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases). Work with local authorities, community leaders, or guarantors to trace customers who have absconded. Handle customer queries, complaints, and escalate unresolved issues. Adhere to internal collection policies and regulatory frameworks
Excellent negotiation and interpersonal skills. Excellent investigation skills Strong communication skills (verbal and written). High level of integrity and honesty. Ability to work under pressure and meet deadlines. Familiarity with local areas and terrain. Able to multi-task and prioritize work effectively Basic computer literacy (MS Office) Available to work on weekends & public holidays
Diploma in any field Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery. Experience in microfinance or financial services is an added advantage. A riding permit is preferred
JOB-689fadcb21abf
Vacancy title:
Field Collection Officer
[Type: FULL_TIME, Industry: Financial Services, Category: Admin & Office]
Jobs at:
Mogo
Deadline of this Job:
Wednesday, August 20 2025
Duty Station:
Iganga, Arua, Moroto, Wobulenzi, Soroti, Masaka | Uganda | Uganda
Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Mogo Uganda is hiring a Field Collection Officer responsible for timely and effective recovery of overdue payments through field visits, follow-ups and repossession from delinquent accounts while maintaining professional relationships and upholding Mogo’s values and customer experience standards.
KEY RESPONSIBILITIES:
- Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions.
- Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
- Ensure daily collection targets are met. Share daily collection report with line supervisor
- Investigate customer complaints or claims regarding payment.
- Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases).
- Work with local authorities, community leaders, or guarantors to trace customers who have absconded.
- Handle customer queries, complaints, and escalate unresolved issues.
- Adhere to internal collection policies and regulatory frameworks.
SKILLS AND COMPETENCIES:
- Excellent negotiation and interpersonal skills.
- Excellent investigation skills
- Strong communication skills (verbal and written).
- High level of integrity and honesty.
- Ability to work under pressure and meet deadlines.
- Familiarity with local areas and terrain.
- Able to multi-task and prioritize work effectively
- Basic computer literacy (MS Office)
- Available to work on weekends & public holidays
KEY QUALIFICATIONS & EXPERIENCE:
- Diploma in any field
- Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery.
- Experience in microfinance or financial services is an added advantage.
- A riding permit is preferred
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
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