ROLE SUMMARY

Responsible for ensuring safe, seamless, cost-effective and efficient airport operations while protecting Uganda Airlines’ image, on-time performance, revenue, stakeholder relations and compliance with all regulatory requirements at Johannesburg Station.

STATION MANAGER – JOHANNESBURG

POSITION: Station Manager

REPORT LINE: Primary – Country Manager | Functional – Head of Ground Operations

ROLE SUMMARY:

Oversight, coordination and enforcement of safe, efficient and customer-focused airport operations, ensuring on-time performance, effective ground handling, safety and security compliance, strong stakeholder engagement, and optimal resource utilization for Uganda Airlines at Johannesburg Station.

KEY ROLES & RESPONSIBILITIES

• Ensure cost-effective delivery of all ground handling services including check-in, airport customer experience, baggage handling and ramp operations.
• Drive a strong “On-Time Performance” (OTP) culture across the station and engage stakeholders to meet and exceed punctuality targets.
• Ensure all Uganda Airlines flights are met on arrival and departure by the Station Manager or designated representative.
• Manage Mishandled Baggage (MHB), maintaining performance targets (3 per 1000 pax).
• Establish and maintain a station internal quality audit programme and training matrix for all ground operations staff.
• Organize and structure station operations to meet current and future Uganda Airlines needs.
• Implement strategies to enhance safety and security performance across all airport operations.
• Interpret, implement and monitor safety standards, regulations and promote security awareness.
• Identify and report hazards, near misses, incidents and accidents, while maintaining a station risk register.
• Prepare and submit Monthly Station Reports covering all ground handling and operational activities.
• Support, coach and develop a high-performance team capable of meeting operational benchmarks with minimal supervision.
• File flight plans when necessary, ensuring compliance with legal and operational requirements.
• Train and develop airport staff in line with Uganda Airlines’ strategic and business objectives.
• Ensure a healthy, safe and secure working environment in line with industry and legislative requirements.
• Ensure all operations comply with regulatory requirements, Uganda Airlines standards, and IATA/ICAO procedures.
• Ensure non-compliances identified through audits are reported, tracked and closed within required timelines, including root-cause corrective actions.
• Set, monitor and manage station revenue performance metrics in collaboration with the commercial team.
• Represent Uganda Airlines at the Airport Operators Committee (AOC) meetings and provide updates to the business.
• Build and manage high-level relationships with clients and stakeholders to promote the airline’s brand and commercial interests.

QUALIFICATIONS & EXPERIENCE

• University degree in Commerce, Business Administration or related field.
• IATA Diploma (mandatory).
• 8–10 years' airline experience at senior management level, including at least 5 years managing a major airline hub.
• Strong management, communication and leadership skills.
• Strategic planning and resource optimization capability.
• Extensive knowledge of aviation operations and ground support systems.
• Demonstrated ability to work under pressure and deliver results.
• Strong commercial acumen and revenue management orientation.
• High levels of integrity and professionalism.

TRAINING REQUIREMENTS

Minimum Training & Qualifications

• Airside Safety Training
• Dangerous Goods Regulations (DGR)
• Aviation Security (AVSEC)
• Station/Ground Handling Management (IATA) or equivalent
• Management Skills Training
• Safety Management Systems (SMS)

Refresher / On-the-Job Training

• Airside Safety Training (refresher)
• Aviation Security Awareness (refresher)
• DGR Training (refresher)
• Local Emergency Response Plan (LERP)
• Management Skills Training (refresher)
• SMS refresher

COMPETENCIES

• Strong customer service orientation.
• Proactive team player.
• Results-driven.
• Strong commercial awareness and negotiating ability.
• Excellent leadership and interpersonal skills with cross-cultural competence.
• Extensive ground-handling experience, preferably in a large hub operation.
• Ability to set, enforce and maintain high operational standards.
• Experience managing large teams.
• High professional ethics and conduct.

• Ensure cost-effective delivery of all ground handling services including check-in, airport customer experience, baggage handling and ramp operations.
• Drive a strong “On-Time Performance” (OTP) culture across the station and engage stakeholders to meet and exceed punctuality targets.
• Ensure all Uganda Airlines flights are met on arrival and departure by the Station Manager or designated representative.
• Manage Mishandled Baggage (MHB), maintaining performance targets (3 per 1000 pax).
• Establish and maintain a station internal quality audit programme and training matrix for all ground operations staff.
• Organize and structure station operations to meet current and future Uganda Airlines needs.
• Implement strategies to enhance safety and security performance across all airport operations.
• Interpret, implement and monitor safety standards, regulations and promote security awareness.
• Identify and report hazards, near misses, incidents and accidents, while maintaining a station risk register.
• Prepare and submit Monthly Station Reports covering all ground handling and operational activities.
• Support, coach and develop a high-performance team capable of meeting operational benchmarks with minimal supervision.
• File flight plans when necessary, ensuring compliance with legal and operational requirements.
• Train and develop airport staff in line with Uganda Airlines’ strategic and business objectives.
• Ensure a healthy, safe and secure working environment in line with industry and legislative requirements.
• Ensure all operations comply with regulatory requirements, Uganda Airlines standards, and IATA/ICAO procedures.
• Ensure non-compliances identified through audits are reported, tracked and closed within required timelines, including root-cause corrective actions.
• Set, monitor and manage station revenue performance metrics in collaboration with the commercial team.
• Represent Uganda Airlines at the Airport Operators Committee (AOC) meetings and provide updates to the business.
• Build and manage high-level relationships with clients and stakeholders to promote the airline’s brand and commercial interests.

• Strong management, communication and leadership skills.
• Strategic planning and resource optimization capability.
• Extensive knowledge of aviation operations and ground support systems.
• Demonstrated ability to work under pressure and deliver results.
• Strong commercial acumen and revenue management orientation.
• High levels of integrity and professionalism.
• Strong customer service orientation.
• Proactive team player.
• Results-driven.
• Strong commercial awareness and negotiating ability.
• Excellent leadership and interpersonal skills with cross-cultural competence.
• Extensive ground-handling experience, preferably in a large hub operation.
• Ability to set, enforce and maintain high operational standards.
• Experience managing large teams.
• High professional ethics and conduct.

• University degree in Commerce, Business Administration or related field.
• IATA Diploma (mandatory).
• 8–10 years' airline experience at senior management level, including at least 5 years managing a major airline hub.
• Airside Safety Training
• Dangerous Goods Regulations (DGR)
• Aviation Security (AVSEC)
• Station/Ground Handling Management (IATA) or equivalent
• Management Skills Training
• Safety Management Systems (SMS)