The Job

We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the clinical Quality Assurance department to ensure high standards across all areas. Key responsibilities include:

• Develop a strategic plan for the department, focusing on integrating technical services into operations
• Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality
• Contribute to standardization of the user journey for each technical service across our markets
• Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers
• Ensure alignment with national guidelines for technical services in each market
• Build internal capacity to adhere to new standards across all offers and markets
• Document learnings around the implementation of new offers to enhance future efforts
• Ensure the achievement of deliverables for technical services in all markets
• Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

About you

You are a strong, dynamic leader with the ability to build and scale a department from the ground up. With a strategic mindset, you can create and implement effective strategies while providing hands-on support to your team when needed. You have a deep understanding of Sexual and Gender-Based Violence (SGBV), Mental Health and clinical Quality Assurance, particularly across Tiko’s operating  markets in Sub-Saharan Africa. You thrive in fast-paced environments, balancing big-picture thinking with a willingness to dive into the details to ensure success.

Requirements

• Background in Public Health with proven experience in designing and measuring public health programs (mandatory).
• Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (mandatory)
• You are based in Uganda, South Africa, Ethiopia or Nigeria (mandatory)
• Minimum 10 years of experience working with SGBV,  Mental Health and clinical Quality Assurance
• At least 3 years in a similar role, leading the strategies and the department for SGBV,  Mental Health and clinical Quality Assurance
• Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)
• Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs
• Excellent project management, written, analytical, and documentation skills.
• Ability to translate health systems processes into user journeys and understand implementation on the ground
• Strong knowledge and experience in MERL is a great advantage
• Experience working in digital health is a plus

• Develop a strategic plan for the department, focusing on integrating technical services into operations
• Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality
• Contribute to standardization of the user journey for each technical service across our markets
• Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers
• Ensure alignment with national guidelines for technical services in each market
• Build internal capacity to adhere to new standards across all offers and markets
• Document learnings around the implementation of new offers to enhance future efforts
• Ensure the achievement of deliverables for technical services in all markets
• Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

• Excellent project management, written, analytical, and documentation skills.
• Ability to translate health systems processes into user journeys and understand implementation on the ground

• Background in Public Health with proven experience in designing and measuring public health programs (mandatory).
• Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (mandatory)
• You are based in Uganda, South Africa, Ethiopia or Nigeria (mandatory)
• Minimum 10 years of experience working with SGBV, Mental Health and clinical Quality Assurance
• At least 3 years in a similar role, leading the strategies and the department for SGBV, Mental Health and clinical Quality Assurance
• Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)
• Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs
• Strong knowledge and experience in MERL is a great advantage
• Experience working in digital health is a plus