Background information about the job or company:

M-KOPA is a leading company in Africa that has grown significantly, providing economic opportunities and financial inclusion to millions of people. The company operates a massive operational machine with a focus on retail and logistics operations.

Responsibilities or duties:

• Overseeing inventory management, coordinating with repair partners, analyzing ticket backlogs, and implementing training programs to improve customer experience.
• Designing retail networks, building logistics systems, and creating customer service operations to support financial inclusion at scale.
• Managing budgets, partnerships, branding, field audits, and process improvements to drive customer satisfaction and revenue growth.

Qualifications or requirements:

• Extensive experience in operational management, leadership, and data-driven decision-making.
• Strong analytical skills, proficiency in data visualization systems, and strategic planning abilities.

Experience needed:

Proven success in building and scaling retail, logistics, or service operations in complex environments.

• Overseeing inventory management, coordinating with repair partners, analyzing ticket backlogs, and implementing training programs to improve customer experience.
• Designing retail networks, building logistics systems, and creating customer service operations to support financial inclusion at scale.
• Managing budgets, partnerships, branding, field audits, and process improvements to drive customer satisfaction and revenue growth.

• Extensive experience in operational management, leadership, and data-driven decision-making.
• Strong analytical skills, proficiency in data visualization systems, and strategic planning abilities.