Tele Collections Officer job at Standard chartered bank
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Tele Collections Officer
2025-07-21T19:22:25+00:00
Standard chartered bank
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_9344/logo/standard.png
FULL_TIME
 
kampala
Kampala
00256
Uganda
Banking
Admin & Office
UGX
 
MONTH
2025-07-29T17:00:00+00:00
 
Uganda
8

Job Summary

As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.

Key Responsibilities

  • Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
  • Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
  • Report any unusual findings during the collection process to the team leader or Collections Head.
  • Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
  • Adhere to the operational risk framework requirements for collections.
  • Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
  • Manage service levels for both internal and external customers, as well as address various company complaints.
  • Ensure the confidentiality of customer data at all times.
  • Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
  • Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters 

Skills and Experience

  • Knowledge of Banks collection process
  • Payment Negotiation skills

Qualifications

Undergraduate degree

Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies. Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank. Report any unusual findings during the collection process to the team leader or Collections Head. Aim to maximize collections and ensure that monthly targets are consistently met or exceeded. Adhere to the operational risk framework requirements for collections. Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings. Manage service levels for both internal and external customers, as well as address various company complaints. Ensure the confidentiality of customer data at all times. Follow up with the operations team at the hub to ensure that all customer payments are promptly updated. Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters 
 
Undergraduate degree
bachelor degree
24
JOB-687e9371eed02

Vacancy title:
Tele Collections Officer

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
Standard chartered bank

Deadline of this Job:
Tuesday, July 29 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed

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Learn more about Standard chartered bank
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JOB DETAILS:

Job Summary

As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.

Key Responsibilities

  • Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
  • Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
  • Report any unusual findings during the collection process to the team leader or Collections Head.
  • Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
  • Adhere to the operational risk framework requirements for collections.
  • Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
  • Manage service levels for both internal and external customers, as well as address various company complaints.
  • Ensure the confidentiality of customer data at all times.
  • Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
  • Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters 

Skills and Experience

  • Knowledge of Banks collection process
  • Payment Negotiation skills

Qualifications

Undergraduate degree

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Banking/ Finance jobs in Uganda
Job Type: Full-time
Deadline of this Job: Tuesday, July 29 2025
Duty Station: kampala | Kampala | Uganda
Posted: 21-07-2025
No of Jobs: 1
Start Publishing: 21-07-2025
Stop Publishing (Put date of 2030): 21-07-2077
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